At D V Infocom (“we”, “us”, or “our”), accessible via https://dvcabs.com/, we are dedicated to safeguarding the privacy and confidentiality of our customers’ personal data. This Privacy Policy outlines in detail how we collect, store, use, share, and protect your information when you use our car rental services or interact with our website. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide you with safe, efficient, and customized car rental services.
1.1 Personal Information
When you make a booking, create an account, contact customer support, or interact with our services in any way, we may collect personally identifiable information. This includes your full name, email address, phone number, residential address, government-issued ID details or driving license information (when necessary for verification), and payment details such as credit/debit card information (processed securely through trusted third-party payment gateways). Additionally, we collect your pickup and drop-off addresses to facilitate accurate service delivery.
1.2 Non-Personal Information
When you visit our website, we automatically gather certain non-personal data to help us understand how users interact with our services. This may include your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visit, device identifiers, and other technical details. We may also collect location information if you enable location services, which helps us provide location-based features and suggestions.
2. How We Use Your Information
We use the information we collect to deliver our services reliably and to continually enhance your experience.
Booking and Service Delivery: To process your reservations, manage your account, confirm bookings, send ride details, and provide you with the vehicles and drivers you request.
Communication: To contact you about your bookings, respond to inquiries, notify you of important updates, share promotional offers, and deliver service-related information.
Personalization: To customize your experience by remembering your preferences, recommending relevant services, and tailoring our offerings to your needs.
Service Improvement: To analyze user behavior, monitor site usage trends, improve website functionality, enhance our fleet management, and optimize our operations.
Fraud Prevention and Security: To detect, prevent, and address potential fraudulent activity, unauthorized access, or any breaches of our terms of service.
Legal Compliance: To comply with applicable legal obligations, law enforcement requests, or protect our legal rights.
3. Sharing Your Information
We respect your privacy and only share your information with trusted third parties when necessary.
Service Providers: We may share your data with reliable partners and vendors, such as payment processors, IT service providers, vehicle operators, or customer support teams, strictly for delivering and improving our services.
Legal Obligations: We may disclose your information if required by law, regulation, court order, or to respond to valid government requests.
Business Transactions: If we undergo a merger, acquisition, restructuring, or asset sale, your data may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
No Sale of Data: We do not sell or rent your personal information to third parties for their independent marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to ensure a smooth and personalized browsing experience.
Cookies are small data files stored on your device that help us remember your preferences, understand how you navigate our website, and improve our services. We may use session cookies (which expire when you close your browser) or persistent cookies (which remain on your device until deleted). We also use web beacons, pixels, and analytics tools to monitor website traffic and performance. You can manage your cookie preferences in your browser settings; however, disabling cookies may affect certain functionalities of our site.
5. Data Security
We take strong measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
We implement a combination of physical, electronic, and administrative safeguards to secure your data. This includes encryption, secure servers, firewall protections, and strict internal procedures to limit access to your information to authorized personnel only. While we strive to use commercially acceptable means to protect your data, no system can be guaranteed 100% secure. We encourage you to keep your account credentials confidential and to notify us immediately if you suspect any unauthorized activity.
6. Your Rights
You have the right to control your personal data and how it is used.
Depending on your jurisdiction, you may have the right to:
Request access to the personal data we hold about you.
Correct or update any inaccurate or incomplete information.
Request the deletion of your personal data, subject to legal or contractual obligations.
Restrict or object to certain data processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your data in a portable format.
Lodge a complaint with your local data protection authority if you believe your rights are being violated.
To exercise your rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us.
We are not responsible for the privacy practices or the content of such external websites. We encourage you to read the privacy policies of any third-party sites you visit to understand how they collect and process your information.
8. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 18.
Our services are intended for adults and are not designed to attract or be used by minors. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete such information promptly. If you believe we may have unintentionally collected such data, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
When we make changes, we will post the updated policy on this page and revise the effective date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
D V Infocom
Email: info@dvcabs.com
Website: https://dvcabs.com/